Purchase Transparency
Every product or service offered by Montini Group includes a clear description, scope of delivery, and pricing prior to purchase. Clients are encouraged to review all materials before completing payment.
Eligibility for Refunds
- The refund request is submitted within the eligible timeframe described below.
- The product or service has not been fully delivered or consumed.
- The request is accompanied by the original transaction reference.
Refund Timeframe
In accordance with the Brazilian Consumer Protection Code (Código de Defesa do Consumidor, Law 8.078/90) and applicable international standards for digital goods, clients may request a refund within seven (7) calendar daysof the original purchase date. Approved refunds are processed back to the original payment method within 5–10 business days.
Non-refundable Situations
- Custom or fully delivered consultancy engagements.
- Digital products already consumed in full.
- Requests submitted after the seven-day eligibility window.
- Cases of demonstrable misuse, fraud, or violation of our Terms of Service.
Chargeback Prevention Policy
We strongly encourage clients to contact our billing team before initiating a chargeback with their card issuer. Direct resolution is faster, preserves account standing, and allows us to investigate the issue promptly. Fraudulent chargebacks may be reported to payment partners and competent authorities.
Contact for Billing Issues
Billing & Refunds Desk
Email: priscilamontini@hotmail.com
Phone: +55 (31) 98887-3276
Business hours: Monday to Friday, 09:00–18:00 (BRT)